International Contact Centres Manger Transport Industry "This stuff has changed my life! In fact it has changed the way we do business here. Apart from exceeding the targets for productivity improvement – there is a real buzz – an optimistic energy around here – the difference is palpable. We also have a new way of communicating and asking questions that is far more efficient and gets accurate information quickly. This flows on to get fact-based decision making which has a big impact on business performance and staff morale."
General Manager Sales and Service Telecommunications Industry "We are gob smacked by this result. It has even been noticed by our CEO. The 60% uplift in the sales results is great - and gob smacked is a technical term we use around here to describe the management response when the customer satisfaction index on our outbound sales team exceeds that for our inbound customer service operation."
State Sales Manager Media Industry “Today we applied what you taught us with a client who was less than impressed with us prior to the meeting. One hour later for him to thank us, say that we were very different from other sales representatives and to ask could we come back to present to the Directors was a fantastic result.”
National Sales Manager Retail Industry "This stuff really works and the result is great. And yet I'm still convinced we have more upside. Even though conversion ratios have increased by an average of 70% and activity levels have nearly doubled - we are not consistently applying the material yet nor coaching consistently. So I think we can get another 20% improvement and we are now targeting that additional gain."
Team Leader Customer Service Telecommunications Industry "I've never seen anything that has been so completely adopted in the work place. I listen to my team members and hear them using the communications skills in every phone call. My team is now more positive, jovial, and bound by a team spirit like no other in this building."
"This stuff has changed my life! In fact it has changed the way we do business here. Apart from exceeding the targets for productivity improvement – there is a real buzz – an optimistic energy around here – the difference is palpable. We also have a new way of communicating and asking questions that is far more efficient and gets accurate information quickly. This flows on to get fact-based decision making which has a big impact on business performance and staff morale."
"I've never seen anything that has been so completely adopted in the work place. I listen to my team members and hear them using the communications skills in every phone call. My team is now more positive, jovial, and bound by a team spirit like no other in this building." 
