Client Results

"Thank you very much for all of your help. It is difficult to express thanks to you in any way that remotely reflects the amazing results I have seen from your work. Only in part does the dollar measure of the results demonstrate the value your organisation has bought to ours".

Luke Halliday

CEO

Mercury Technology Solutions

Project Results:  

Sales conversion from booking enquiry increased by 27% within 3 months. Call duration dropped by 7%. Customer satisfaction increased to more than 98%. The business unit achieved the highest employee engagement level in the enterprise.

B2C SALES & SERVICE PERFORMANCE BREAK-THRU

Project Results:  

Revenue increases across sales channels exceeded 100% within 4 months. Within 18 months, increases ranged between 342% and 1,545%. Leadership Performer Index improved from below average to World Class. Employee engagement improved from average to World's Best Practice.

B2C RETAIL, DOOR TO DOOR & CONTACT CENTRE LEADERSHIP & FUNDRAISING PERFORMANCE BREAK-THRU

Project Results:  

A sales increase by 40%. Sales forecasting accuracy improved from below 40% to above 75%. Real estate agents started to think of and treat their realestate.com.au account managers as trusted business advisors.

B2B SALES PERFORMANCE BREAK-THRU

Project Results:  

While rapidly expanding a new sales force, sales activity doubled (i.e. number of face to face prospect meetings per sales representative per day), and conversion ratio of the sales force tripled. The business unit exceeded a substantial growth target and the performance improvements locked in for the long term.

B2C RETAIL LEADERSHIP & SALES PERFORMANCE BREAK-THRU

Project Results:  

A 19.5% increase in productivity of excavator operators and support crew within 1 month. Highest productivity within the group on the most technically difficult seam to dig. Production variation reduced substantially. Crew engagement also increased.

MINING OPERATIONAL PRODUCTIVITY BREAK-THRU

Project Results:  

Sales grew by 114% and the business became the 5th fastest growing company within the Australian IT industry within 1 year. Service delivery productivity increased by more than 26% within 3 months. World Class Employee Engagement and Best Practice Net Promoter Score.

B2B SALES & SERVICE PERFORMANCE BREAK-THRU

Project Results:  

Sales improved from 15% behind plan to 60% infront within 3 months. Higher activity levels, higher conversion ratio and less discounting.

B2B SALES PERFORMANCE BREAK-THRU

Project Results:  

A drive for results, transparency and accountability for performance and customer centricity translated to increasing productivity by more than 12%, reducing overtime by more than 65%, and the historic flow of written customer complaints dropping to zero to be replaced by weekly letters and e-mails of commendation.

OPERATIONS LEADERSHIP & PRODUCTIVITY BREAK-THRU

Project Results:  

Productivity increased by 27% and staff turnover dropped by 29% within 2 months. Reduced call duration and after call handle time. Improved staff morale, motivation and engagement. Improved customer satisfaction on difficult (term life) claims calls.

B2C CONTACT CENTRE SERVICE PERFORMANCE BREAK-THRU

Project Results:  

Leadership was able to kick-start a change project that had been resisted for 7 years. Major progress was made in the first 6 months and continued thereafter. Leader productivity increased by more than 20%. Managers reported a 50% reduction in meetings, duration and frequency, concurrent with accomplishing outcomes and advances.

B2C RETAIL LEADERSHIP PERFORMANCE BREAK-THRU

Project Results:  

Sales conversion ratios tripled in the worst performing location and doubled in the best location within 6 months. Discounting dropped in frequency and size by 44%. And margins increased accordingly. Staff motivation and engagement skyrocketed and turnover dropped.

B2C RETAIL SALES & SERVICE PERFORMANCE BREAK-THRU

Project Results:

Sales staff spent 36% more time selling, increased conversion ratio by more than 50%, and decreased discounting by 42%. The sales team was reduced through natural attrition and the business unit moved from behind a huge growth target to ahead of target while delivering a higher return on sales expense.

B2B LEADERSHIP & SALES PERFORMANCE BREAK-THRU

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Onirik World Group Pty Ltd  |  T:  61 (0)7 3555 7513  |  Level 54, 111 Eagle Street, Brisbane, Australia

 

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