High Performance Systems
Our services are designed for use within any industry and our expertise is working with BtoC (banking, insurance, media, not-for-profit, retail, business services, transport and utility) and BtoB (manufacturing, mining and wholesale). Our clients include leaders of sales and operations business units and executive leaders of medium to large private and public corporations.
We've helped over 10,000 leaders achieve their performance improvement targets and solve their business problems and exceed their business improvement targets. With 9 as the average span of control, this means we've helped more than 90,000 front-line staff improve their performance and job satisfaction.
Do you want to improve business performance in sales, services or operations?
Front-line staff, front-line leaders through third line managers make up around 80% of the staff in a business and are the ones who implement the corporate strategy and the tactics to deliver results for customers and the organisation. In each of these roles there are 5 to 7 critical habits (for the front-line the ones that directly drive customer experience and commercial performance and for leaders the ones that build high performing teams). The problem is that 90% of organisations do not have reliable analytics on what these behaviours are (they just don't know) and for the rest they have little or no visibility on staff execution of these behaviours.
We solve that problem. We model and codify the expertise of front-line high performers, implement a high performance leadership model and coaching system and provide analytics to give radical transparency around the execution of the critical leadership and front-line habits. The result is a minimum 21% performance improvement within 21 weeks along the targeted dimension.