to better workforce returns
Great Team Dynamics
Six decades of research tells us that team dynamics are the foundation of performance. Google project Aristotle says they are the most important driver of performance, without them the other factors are compromised.
Understanding team dynamics is the first step. The valuable insights come when we gather performance data and correlate team dynamics with key performance measures. When you do this you discover and quantify the opportunities for bottom line impact.
What are team dynamics?
The common hypothesis is: you can make teams better by putting the right people together right. But millions of dollars worth of research shows that there is no correlation between who is on the team whether that team is effective of not. The same research found that group norms are the thing that determines whether a team is successful or not.
What matters is how the team, including the leader, interacts with one another. How they communicate determines whether they feel safe to ask questions, volunteer ideas, criticise the status quo, challenge one another for accountability, and make mistakes. It’s all about these team dynamics.
Dr. Amy Edmondson introduced the term psychological safety in the workplace, and defined it as "a climate in which people are comfortable being and expressing themselves.” Amy and others have shown that psychological safety (aka team dynamics) predicts staff retention, learning behaviour, quality improvements, productivity and the bottom line. Google, Gallup and Harvard have shown that workplace psychological safety is the primary driver of team performance.
As Amy says, “Psychological safety at work takes effort. It’s not the norm. But it’s worth the effort. A culture of open candour, and the willingness and courage to speak up, is a strategic asset and can be developed in any company."
Why measure team dynamics
One of the most important things to keep in mind is that when an employee fails to speak up in a crucial moment it’s invisible. This means that in order to ‘see’ the invisible silence of team dynamics, in your workplace, you have to measure them. It’s the first step before you can begin to build the worker confidence and dynamics, meaningful conversations, and valuable reports that contribute to a successful, fearless organisation.
Team dynamics, feeling safe to speak up, does not happen by chance. Psychological safety is nurtured. This is true whether that employee is on the frontline of customer service or sitting next to you in the executive boardroom. Not offering an idea cannot be seen, so it’s hard to engage in real-time course correction.
Relying on your employees to be courageous, in the absence of effective team dynamics, shows a misunderstanding of human psychology, and is a bad business strategy. Most of us are not courageous in the moment when we feel at risk. And companies don’t explicitly recruit for courage in the face of bad behaviour from bosses or peers.
This also means that psychologically-safe workplaces have a powerful advantage in competitive industries.
The higher Psychological Safety,
Inclusivity & Diversity
The fastest way,
to reveal team dynamic drivers of KPIs
Conductor Analytics is the the only platform in the world that connects team dynamics with your KPIs and strategic areas of interest or concerns.
It looks into the ‘blind spots' in your people, culture and performance. It shows where to look for potential opportunities and risks and provides actionable insights and recommendations.
Being able to pinpoint exactly what’s missing, and make a real impact quickly, is where the power is.
The steps include set-up, assessment, analysis, reporting, and development of the strategic plan / response to the actionable insights. Exploring your workforce with Conductor Analytics is the stage gate for WorkforceImprove.
Look at both culture & KPI metrics,
to get the true picture
Assessing your workforce looking through only one lens (culture or KPI metrics) results in either rewarding the wrong things or training the people that don't need it. Conductor Analytics solves this dilemma.
Measures Culture & People + Performance Metrics
Only measures Performance Metrics
Only measures Cultural & People
The most reliable map,
between your people & results
Productivity & Performance
Conductor Analytics maps sales performance against the hidden drivers for success. It quantifies the lost revenue potential and tells you what your leaders and sales teams need to address to shift performance.
Resilience & Agility
Conductor Analytics maps the teams in your organisation from the change resistant to agile and resilient. It provides the actionable insight you need so you can prepare for, navigate, and adopt transformation with greater speed and success.
Engagement & Retention
Conductor Analytics shows the macro (enterprise wide) and micro (individual team) factors that are driving your staff turnover numbers. It gives your HR and team leaders the insights to achieve high staff retention and engagement.
Collaboration & Innovation
Conductor Analytics shows you the collaborative teams that are most likely to solve problems and create organisational value. It also gives you the insights to build collaboration and creativity in those teams where it is lacking.
The best part, in my experience, is that the dashboard provides instant access to the risks and opportunities that can be prioritised and focused on immediately. Sometimes we feel we know what’s missing in a team. Being able to pinpoint exactly what’s missing and make a real impact quickly is where the power is.
Maree Wrack, UPShift Solutions
Use Conductor Analytics,
get bottom-line insights
Conductor measures team behaviours & experience, leadership, demographics, operational metrics & financials.
Conductor dashboards actionable insights, the opportunities & risks in dollar & ROI terms, for step 2, the improvement initiatives.
Conductor identifies critical factors that correlate with & impact productivity & performance, engagement & retention, resilience & agility and collaboration & innovation.
CLIENT SUCCESS STORY
$21.3M revenue uplift in 120 days
A large swimwear & lifestyle retailer, used Conductor™ Analytics to discover 35% of staff had low feelings of psychological safety and this correlated strongly with inconsistent leadership and lower conversion ratios.
The analytics platform identified the potential to increase revenue by AU$22M. It also provided actionable insights that the retailer used to increase conversion ratio by 14.3% (realising AU$21.3M revenue uplift) within 120 days.